In This Episode
- Management Insights: The podcast features a conversation with Michael and Andrew, managers at Hot Tongue Pizza, discussing their experiences in leadership roles. They share insights on delegation, communication, and maintaining a positive work culture.
- Customer Service Challenges: The managers discuss the difficulties of dealing with disrespectful customers and the problematic nature of the “customer is always right” mentality. They emphasize the importance of respecting staff while handling customer issues.
- Team Building and Culture: The episode explores how Hot Tongue Pizza maintains a fluid culture through open communication, respect for employees’ time, and creating a fun work environment while maintaining professionalism.
- Personal Growth in the Industry: Both managers reflect on their personal growth within the pizza industry, discussing how their roles have helped them overcome self-imposed limitations and develop new skills.
- Restaurant Changes and Adaptations: The podcast touches on how the restaurant has adapted to changes, such as adding new menu items like cheese and meat, and how these changes have affected both staff and customers.
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